1. Detailed description of goods and/or services

 

Neptune Design PTY LTD is a business in the design industry that supplies digital art, websites and logos.

 

  1. Delivery policy

 

Subject to availability and receipt of payment, requests will be processed within 4 days and delivery confirmed by way of digital downloads.

(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

 

  1. Export restriction

 

None

 

  1. Return and Refunds policy

 

The provision of goods and services by Neptune Design (PTY)Ltd is subject to availability. In cases of unavailability, Neptune Design (PTY)Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 50% administration fee.

(If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)

 

  1. Customer Privacy policy

 

Neptune Design (PTY)Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

 

  1. Payment options accepted

 

Payment may be made via Visa and MasterCard.

 

  1. Card acquiring and security

 

Card transactions will be acquired for Neptune Design (PTY)Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

  1. Customer details separate from card details

 

Customer details will be stored by Neptune Design (PTY)Ltd separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

 

  1. Merchant Outlet country and transaction currency

 

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

 

  1. Responsibility

 

Neptune Design (PTY)Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

 

  1. Country of domicile

 

This website is governed by the laws of South Africa and Neptune Design (PTY)Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

 

  1. Variation

 

Neptune Design (PTY)Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

  1. Company information

 

This website is run by Neptune Design (PTY)Ltd (sole trader / private company / close corporation) based in South Africa trading as

Neptune Design (PY)Ltd and with registration number 2017/335487/07

(Director(s)/Member(s)/Owner(s)).

 

 

  1. Contact details

 

Company Physical Address: Unit 50 Johntilly Mews, Madeley Road, Boksburg, 1459.

Email: neptuneonline7@gmail.com Telephone:+2771 966 6793